Improving Organizational Performance

Controlling and managing the quality of products is a primary challenge to managers in most organizations. This book examines the role of employees in implementing Total Quality Management towards improving organization performance. In this regard, the author observes that quality is a dominant factor in the success of the world markets and that improved quality is a major weapon to restore organizations in the global market place. Through extensive literature review on the role of quality management implementation by employees and basing her arguments on the Quality Trilogy Theory, the author applies descriptive and inferential statistics to posit that Total Quality Management is a management approach for an organization’s center on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction and benefits to all members of the organization and to society. Consequently, this book is of benefit to managers who seek to provide customers with products and services that satisfy their needs, and academicians in filling the knowledge gap and laying a foundation for further research.